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Thursday, May 5, 2011


I cannot stress enough the importance of good customer service skills. Recently a man in North Charleston, South Carolina, the state where the name Dick Harpootlian is synonymous with the term “Lock and Load” for the state Democratic Party, called 911 to report he was not given correct change when purchasing crack cocaine. The Democratic Party has nothing to do with the use of crack cocaine other than the persistent idea that Dick Harpootlian's parents must have used the substance just before naming their infant.

A monetary disagreement is an understandably frustrating situation between vendor and vendee. I had an experience similar to this once when I gave the cashier a twenty dollar bill and she gave me change for a ten. In this instance I simply appealed to the store manager, who promptly and courteously recorded my name and phone number and called me to come pick up my cash when the cashier’s drawer rang up with an overage that evening. I was a satisfied customer and have continued my business relationship with that particular pawn, er, dress shop ever since.

If the drug dealer; we’ll call him Mr. Crack, was serious about his business, he would have considered his customer, Mr. Smoke, as a potential future profit margin. By reacting selfishly, he dashed his hopes for repeat business and customer loyalty. In these days of economic hardships, he effectively slammed an out-of-business sign on the fingers of his future. His avenues for expansion are forever closed.

His only hope is to take up politics. I hear Mr. Harpootlian is looking for a running mate.

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